Always there when you need us
Our people and the remote monitoring services we provide define our firm. We take pride in delivering a first-class client experience in the Tampa, Clearwater, and St. Petersburg, FL area.
Around the Clock Technology Management
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic smart home technology hiccups.
Enjoy the luxury of priority on-site or remote monitoring services with same or next-day scheduling for faster support and peace of mind.
Our audio-visual monitoring staff ensures your Tampa home’s system is always running smoothly and resolves potential problems before they happen.
Our service and support make all the difference
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24/7 remote support: via dedicated phone, email, and chat resources
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Software based service ticket tracking to ensure responsiveness
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Proactive remote audio-visual monitoring
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Optional regularly scheduled preventative care visits
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Optional turn-down service ensures systems are optimal prior to arrival
Our Support Memberships
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Limited Support
Billable Urgent Advanced Support
Next Availability
Monday - Friday 9 a.m. - 5 p.m.
Billable Urgent On-Site Service
Next Availability
Monday - Friday 9 a.m. - 5 p.m.
Billable Non-Urgent Support and Service
Next Availability
Monday - Friday 9 a.m. - 5 p.m. -
Preferred Silver
Mobile App Control
Included 24/7 Basic Support
Billable Urgent Advanced Support
Within 1 Business Day
Monday - Friday 9 a.m - 5 p.m.
Billable Urgent On-Site Service
Within 3 Business Days
Monday - Friday
Billable Non-Urgent Support and Service
Tier 3 Scheduling -
Preferred Gold
Mobile App Control
Included 24/7 Basic Support
Billable Urgent Advanced Support
Whithin 2 hours
Monday - Friday 9 a.m. - 8 p.m.
Billable Urgent On-Site Service
Within 2 Business Days
Monday - Friday
Billable Non-Urgent Support and Service
Tier 2 Scheduling
Preferred Service Labor Rate
Remote Network Firmware Updates -
Preferred Platinum
Mobile App Control
Included 24/7 Basic Support
Billable Urgent Advanced Support
Whithin 2 hours
Monday - Friday 9 a.m. - 8 p.m.
Saturday & Sunday 9 a.m. - 4 p.m.
Billable Urgent On-Site Service
Within 1 Day
Same Day Until 2 p.m.
Sunday - Saturday
Billable Non-Urgent Support and Service
Tier 1 Scheduling
Preferred Service Labor Rate
Remote Network Firmware Updates
System Monitoring
Annual On Site System Review
Interested in Concierge Service?
*Our Hours of operation are Monday-Friday 7 AM – 5 PM Excluding National holidays
