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Always there when you need us

Our people and the remote monitoring services we provide define our firm. We take pride in delivering a first-class client experience in the Tampa, Clearwater, and St. Petersburg, FL area.

Around the Clock Technology Management

DIY Support App

The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic smart home technology hiccups.

Annual Tech Reviews
We audit and maintain your technology through an annual on-site check up to proactively resolve issues and ensure a reliable system.

Priority Scheduling

Enjoy the luxury of priority on-site or remote monitoring services with same or next-day scheduling for faster support and peace of mind.

Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.

Preventative System Monitoring

Our audio-visual monitoring staff ensures your Tampa home’s system is always running smoothly and resolves potential problems before they happen.

24/7 Support
Our people are your people, no matter the time or day. We make sure you receive the best value and support around the clock.

Our service and support make all the difference

  • 24/7 remote support: via dedicated phone, email, and chat resources

  • Software based service ticket tracking to ensure responsiveness

  • Proactive remote audio-visual monitoring

  • Optional regularly scheduled preventative care visits

  • Optional turn-down service ensures systems are optimal prior to arrival

Our Support Memberships

  • Limited Support

    Billable Urgent Advanced Support
    Next Availability
    Monday - Friday 9 a.m. - 5 p.m.
    Billable Urgent On-Site Service
    Next Availability
    Monday - Friday 9 a.m. - 5 p.m.
    Billable Non-Urgent Support and Service
    Next Availability
    Monday - Friday 9 a.m. - 5 p.m.
  • Preferred Silver

    Mobile App Control

    Included 24/7 Basic Support

    Billable Urgent Advanced Support
    Within 1 Business Day
    Monday - Friday 9 a.m - 5 p.m.
    Billable Urgent On-Site Service
    Within 3 Business Days
    Monday - Friday
    Billable Non-Urgent Support and Service
    Tier 3 Scheduling
  • Preferred Gold

    Mobile App Control

    Included 24/7 Basic Support
    Billable Urgent Advanced Support
    Whithin 2 hours
    Monday - Friday 9 a.m. - 8 p.m.
    Billable Urgent On-Site Service
    Within 2 Business Days
    Monday - Friday
    Billable Non-Urgent Support and Service
    Tier 2 Scheduling
    Preferred Service Labor Rate
    Remote Network Firmware Updates
  • Preferred Platinum

    Mobile App Control

    Included 24/7 Basic Support

    Billable Urgent Advanced Support
    Whithin 2 hours
    Monday - Friday 9 a.m. - 8 p.m.
    Saturday & Sunday 9 a.m. - 4 p.m.
    Billable Urgent On-Site Service
    Within 1 Day
    Same Day Until 2 p.m.
    Sunday - Saturday
    Billable Non-Urgent Support and Service
    Tier 1 Scheduling
    Preferred Service Labor Rate
    Remote Network Firmware Updates
    System Monitoring
    Annual On Site System Review
    *If you desire a more tailored level of care, we are happy to accommodate with a Custom Care Plan

    Interested in Concierge Service?

    Contact our client care team

    *Our Hours of operation are Monday-Friday 7 AM – 5 PM Excluding National holidays

    Email Support

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    Phone Support

    Preferred Service Plan Members

    Please use OvrC Connect App for direct contact to your 24/7 support

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